Effective Date: 10/16/2024

These Terms of Service (“TOS”) govern your access to and use of the NeWell mobile application and related services. By accessing or using NeWell (“App,” “Platform,” or “Services”), you agree to be bound by these TOS. If you do not agree with these terms, you must not use the Services.

1. Acceptance of TermsBy creating an account, accessing, or using any part of NeWell, you acknowledge that you have read, understood, and agree to be bound by these terms. These terms may be updated from time to time, and your continued use of the App constitutes acceptance of any changes.

2. EligibilityTo use NeWell, you must be at least 18 years old or have the express permission of a parent or legal guardian. By accessing the Services, you confirm that you meet these requirements and have the legal capacity to enter into this agreement.

3. Services Overview and DisclaimerNeWell provides coaching services and access to mental health resources within a Christian framework. This includes:

Self-development courses and modulesGroup coaching sessions and virtual eventsBreath prayer prompts and notificationsGuidance and support from our team of coaches

Please note: NeWell is not a therapy service, and our coaches are not licensed therapists or mental health professionals. The content and coaching provided are designed for personal growth and mental well-being but are not a substitute for professional counseling, therapy, or medical treatment. If you require therapy or are experiencing a mental health crisis, please seek appropriate medical or psychological support.

4. User AccountsYou are responsible for maintaining the confidentiality of your login credentials. You agree to:

Provide accurate and up-to-date information when creating your accountBe responsible for all activities conducted through your accountNotify NeWell immediately if you suspect unauthorized use of your account

5. Subscriptions and PaymentsNeWell offers both free trials and paid subscriptions for premium features through the NeWell membership. By subscribing, you agree to:

Pay the subscription fees as outlined at the time of purchaseUnderstand that subscriptions automatically renew unless canceled before the renewal dateAcknowledge that fees are non-refundable except as required by law

If you fail to make timely payments, NeWell may suspend or terminate your access to paid features.

6. License and RestrictionsNeWell grants you a limited, non-transferable, non-exclusive license to access and use the App for personal, non-commercial purposes. You agree not to:

Copy, distribute, or modify the App’s content without written permissionUse the Services for unlawful or unauthorized purposesInterfere with or disrupt the functionality of the App

7. TerminationNeWell reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these TOS or engage in harmful or unlawful behavior. You may cancel your account at any time, but no refunds will be issued for any unused subscription period.

8. Coaching and Community GuidelinesWhen engaging with the NeWell community, you agree to communicate respectfully and refrain from:

Harassment, bullying, or abusive languagePosting inappropriate or offensive contentSharing private or confidential information without consent

NeWell coaches and community members provide coaching support and spiritual encouragement based on biblical principles, but this does not constitute therapy or medical advice. Any advice or support provided within the App is for general educational purposes only and should not be taken as individual therapy.

9. Disclaimer of WarrantiesNeWell provides the Services “as is” and “as available.” We make no warranties, expressed or implied, regarding the availability, accuracy, or reliability of the App. Use of the App is at your own risk.

10. Limitation of LiabilityTo the fullest extent permitted by law, NeWell, its affiliates, and partners shall not be liable for any indirect, incidental, or consequential damages arising from your use of NeWell or your inability to access the Services.

11. Third-Party ServicesNeWell may contain links to third-party websites or integrate with other platforms. NeWell is not responsible for the content, privacy practices, or terms of these third-party services.

12. Governing Law and Dispute ResolutionThese TOS are governed by the laws of the State of [Insert State], without regard to conflict of law principles. Any disputes arising under or in connection with these TOS shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. PrivacyYour use of the App is also governed by our [Privacy Policy]. Please review the Privacy Policy to understand how we collect, use, and protect your personal data.

14. Changes to TermsNeWell reserves the right to modify these TOS at any time. We will notify users of any material changes, and your continued use of the App after changes are made constitutes your acceptance of the revised terms.

15. Important Disclaimer: No Therapy or Medical Services NeWell provides coaching and community-based mental wellness resources within a faith-based framework. The coaching services are not therapy, counseling, or medical treatment. The coaching and content provided do not establish a therapist-client relationship.If you are experiencing a mental health crisis or require therapy, please contact a licensed mental health professional or emergency services immediately. NeWell is not liable for any decisions you make based on the coaching or content provided within the App.

16. Contact InformationIf you have questions about these TOS or need to contact NeWell, you can reach us at:

Email: support@NeWell.io | Phone: +1 480-914-5624